FAQ

  • Where can I find a BC Liquor Store near me?

    Every one of our BC Liquor Stores can be found on our interactive map: http://www.bcliquorstores.com/store/locator. Simply type any part of a store name, address, city or postal code in order to find the store nearest you. 

  • Where can I find a BC Cannabis Store near me?

    A complete list of store locations — and their hours — can be found at https://www.cannabisstores.com/pages/store-locations. You'll be asked to verify you're of legal age to buy cannabis before proceeding to the information page.

  • What is the policy on returning products to stores?

    You can return any product purchased at BC Liquor Stores within 60 days of the date or purchase, with a valid receipt or gift receipt. The product must be in salable condition which means it is:

    • Unopened with caps, seals, labels, and original packaging intact and with no visible tampering;

    • In its original condition;

    • In its original selling unit (e.g. full case).

    Refunds will be processed in the original method of tender, returns made with gift receipts will be processed on a gift card. While there is no limit to the number or value of products returned at any given time, if the value of the product returned is equal to or exceeds $2,500 excluding tax, the return is subject to a 10% restocking fee and will be processed through the BC Liquor Stores' Head Office. Gift cards cannot be returned.

    All sales of products or accessories from BC Cannabis Stores (including its online store) are considered final except in the following circumstances:

    • Defective products that are expired, mouldy, or have been damaged in transit (applies to online purchases) shall be accepted for return and refund, upon Proof of Purchase, within the later of 15 days of purchase or delivery. Cannabis seed shall not be considered "defective" solely on the basis of unsuccessful cultivation or if the cultivation does not produce the desired gender of plant.

    • Defective accessories such as vaporizers, cartridges and battery products shall be accepted for return and refund, upon Proof of Purchase, within the later of 30 days of purchase or delivery.

    • Mis-shipped product shall be accepted for return and refund, upon Proof of Purchase, in unopened original packaging and condition, with any and all seals and labels intact, within 15 days of delivery.

    • Recalled product shall be accepted for return and refund, regardless of Proof of Purcahse or status of original packaging in accordance with the provisions of the Product Recall Policy.

    • Salable accesory in original packaging and condition, with any and all seals and labels intact, shall be accepted for return and refund, upon Proof of Purchase, within the later of 15 days or purchase or delivery.

    Eligible products may be returned at a BC Cannabis Store or through our online store by contacting our Customer Care Centre via our contact page.

  • I'd like your stores to donate a gift card/product to my fundraiser. To whom do I make that request?

    The BC Liquor Distribution Branch is a branch of the provincial government, and as such, we are not able to make charitable donations or provide sponsorships on behalf of taxpayers of British Columbia.

    Organizations and individuals interested in fundraising in front of our BC Liquor Stores should contact Store Operations directly; the email is ldbsoadmin@bcliquorstores.com. Fundraising is not permitted in front of cannabis retail stores.

  • I can't find the product I want at my BCLS. What are my options?

    The LDB's Special Orders department is pleased to consider customer requests to order products that are not currently available in British Columbia. Further details and steps regarding special order requests are posted under the Special Orders heading on the customer service page of the BC Liquor Store website: https://www.bcliquorstores.com/customer-service. You may also contact the Special Orders department directly at 604-252-8813 or specialorderdesk@bcldb.com and they will be able to assist you.

  • What jobs are currently available at the LDB, BCLS or BCCS?

    Please see our website http://www.bcldb.com/careers.

  • Do you offer an online order/delivery service for local, out-of-province or out-of-country customers?

    BC Liquor Stores does not have a delivery service and cannot ship beverage alcohol outside of the province.

  • Can I order product from a liquor producer in another province?

    British Columbia allows direct-to-consumer shipping from other provinces for 100 percent Canadian wine purchased directly from a Canadian winery and shipped to a customer in our province. The wine purchased must be for personal consumption only.

  • Can I order product from a liquor producer or store in another country?

    The Special Orders department is pleased to consider requests to order products that are not currently available in our province. Please be advised the product must be purchased and picked up from a BC Liquor Store, and that — typically — the final cost for special order products is significantly higher than the retail price in the country of origin after exchange rates, mark up, freight, taxes and duty are applied.

    There are also minimum order sizes and shipping costs that apply. Once an order is placed, the import process may take up to six months depending on where the product is being shipped from.

    Please click on the Special Orders tab at https://www.bcliquorstores.com/customer-service for more information and to download the form. You may also contact the Special Orders department directly at 604-252-8831 or specialorderdesk@bcldb.com and they will be able to assist you.

  • I want to host a party and serve liquor. Do I need a Special Event Permit? And where can I get one?

    Anyone holding a special event, celebration or community festival that involves the serving or selling of liquor must obtain a Special Event Permit (SEP). This allows you to serve and sell alcohol to your guests, and for them to consume it. Permits are regulated by the Liquor and Cannabis Regulation Branch and issued by the LDB.

    For more information about applying for a SEP, visit the Special Event Permits website. A SEP permits the host to serve or sell liquor at an event in accordance with BC's liquor laws and regulations.

    Event hosts are considered liquor permittees and are responsible for the safety of their guests. All individuals hosting or serving liquor at a SEP event — including family events — are required to complete a Responsible Beverage Service (RBS) training program.

    • A Special Event Server (SES) certificate is required for all events under 500 guests.

    • A Serving It Right (SIR) certificate is required for events over 500 guests.

  • How much alcohol can I bring into British Columbia from another province? From another country?

    If returning to BC from another province, there is no limit to how much alcohol you can bring into the province, as long as the liquor accompanies you and is used for personal consumption. It cannot be shipped separately.

    If returning to BC from another country, please review the Canada Border Services Agency website for personal exemption limits.

  • I am moving to BC from outside Canada and want to bring my liquor/wine collection. Are there limits to what I can bring in?

    Each situation is different. Please contact our Wholesale Imports department at ldbcustoms@bcldb.com.

  • How do I inquire about distributing my liquor product or beverage alcohol accessory (such as corkscrews) in BC Liquor Stores?

    For more information about distributing a beverage alcohol product as an agent or supplier in BC, please visit the Liquor Distribution Branch's Agents and Suppliers page.

    Suppliers located outside of Canada are required to have a contractual agreement with a local representative (agent) who represents them on all matters related to the importation and distribution of their product in the province. Prospective suppliers and agents can obtain a package of information that provides details on rules, regulations, procedures and policies pertaining to the acquisition of products for sale in British Columbia and BC Liquor Stores by emailing ldbagentinfo@bcldb.com

    For those interested in distributing alcohol accessory products in BC Liquor Stores, please email ldbsvp@bcldb.com.